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Showing 20 of 263 academic articles

Development and validation of the Customer Engagement Orientation scale: Assessing firms’ customer engagement orientation and its impact on performance

Katarzyna Żyminkowska, Izabela Kowalik, Agnieszka Pleśniak • Entrepreneurial Business and Economics Review (2025)

Objective: The article aims to develop and validate a new scale – Customer Engagement Orientation (CENOR) – to measure a firm’s customer engagement orientation and to provide evidence of its impact on firm performance. Although customer eng...

DOAJ Open Access (DOAJ) DOI: 10.15678/EBER.2025.130302

From ideation to execution: Unleashing the power of generative AI in modern digital marketing and customer engagement- A systematic literature review and case study

Sayeed Salih, Omayma Husain, Refan Mohamed Almohamedh, Hayfaa tajelsier et al. • Array (2026)

Generative Artificial Intelligence (GAI) is revolutionizing digital marketing by auto-content creation, personalized customer experience, and data-driven decisions. This study conducts a systematic literature review and case study analysis ...

DOAJ Open Access (DOAJ) DOI: 10.1016/j.array.2025.100630

Uncovering Psychographic Segments in Indonesia’s Modest-Fashion Market Using VALS and K‑Means Clustering

Diva Putri Pradani, Yati Rohayati, Tiara Verita Yastica • Indonesian Journal of Business and Entrepreneurship (2026)

Background: The Muslim fashion industry in Indonesia continues to expand rapidly, reflecting the dynamic intersection between cultural values and global-style trends. However, many small and medium-sized enterprises (SMEs) still rely on con...

DOAJ Open Access (DOAJ) DOI: 10.17358/ijbe.12.1.125

Digital strategies and consumer engagement in fashion livestream commerce: A cross-market analysis

Hanadi A. Salhab, Huda Estaitia, Munif Zoubi • Innovative Marketing (2026)

Type of the article: Research Article AbstractLivestream commerce has become an increasingly important channel in digital fashion retail because it integrates entertainment, interaction, and real-time purchasing within a single shopping en...

DOAJ Open Access (DOAJ) DOI: 10.21511/im.22(2).2026.09

Patterns of compliance with COVID-19 preventive measures in Armenia: results from a cross-sectional survey

Tsovinar Harutyunyan, Varduhi Hayrumyan, Zhanna Sargsyan, Anya Agopian • Scientific Reports (2026)

Abstract While numerous studies have explored adherence to individual COVID-19 preventive behaviors and their predictors, their combinations and clustering have been less frequently investigated. We explored the patterns and socio-demograph...

DOAJ Open Access (DOAJ) DOI: 10.1038/s41598-026-57141-w