AI and Human Relationship in the Workplace: A Literature Review and Future Research Agenda

Overview & Synopsis

The relationship between human and artificial intelligence has attracted debates and polarized views. A key area of this debate that received research attention is human and AI capability to augment each other to achieve better outcomes. While there is a growing research interest in the topic, research is currently dispersed and spread across the management disciplines making it hard for researchers to benefit from an accumulated knowledge in this domain. This study synthesises the literature and describes the current research findings in order to provide foundation for future research in this area. Based on a systematic review, we identify and discuss three emerging themes in the literature and highlight different possible challenges related to integrating AI in organisations. A future research agenda is also presented.