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CXBench: A Benchmark for Process-Compliant LLM Agents in Regulated Customer-Experience Workflows

Author / Organization: Boxi Yu, Yuzhong Zhang, Zhenfeng Su, Linfu Xi, Yinghan Yao, Shitao Chen, Yang Cao, Liting Lin, Lionel Briand, Emir Muñoz

File Format PDF (Portable Document Format)
Publication Year 2026
Source Host arXiv (arxiv.org)
License / Terms arXiv Open Access / Creative Commons

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