"How to Public Sector?''

Overview & Synopsis

Whether readers are teaching service design in higher education or practicing it in the public sector, this publication provides critical insights and tools for successful service design collaborations. Often, university collaborations -- and especially student projects -- are the entry point for integrating service design into the public sector, and thus the gateway to citizen-centered, co-creative, innovation-driven change in the public sector. This publication and the associated Miroverse Toolbox will help service design partners to critically reflect on the value of these collaborations and to develop clear recommendations and tools for success.