The Dual Face of HOF in High-Risk Organizations

Overview & Synopsis

High-risk organizations commonly acknowledge the importance of human and organizational factors (HOF). However, in practice the role played by HOF specialists and their share of voice varies dramatically from one organization to another. Within organizations themselves, there are some recurrent tensions around HOF and the role HOF specialists are understood to play. This delicate situation seems to partly stem from the gap between conventional wisdom on HOF in high-risk organizations and how HOF specialists see HOF and their role and contribution to organizations. Exploring this dual face of HOF and trying to better understand where it comes from may help to reduce misunderstandings and suggest ways forward to build on the remaining inevitable organizational contradictions to improve the way HOF are considered in high-risk industries.