Artificial intelligence: The light and the darkness

Dhruv Grewal; Abhijit Guha; Cinthia Beccacece Satornino; Elisa B. Schweiger

doi:10.1016/j.jbusres.2021.07.043

Artificial intelligence: The light and the darkness

Dhruv Grewal (Babson College) iD Abhijit Guha (University of South Carolina) Cinthia Beccacece Satornino (University of New Hampshire) iD Elisa B. Schweiger (King's College London) iD

Journal: Journal of Business Research • 2021-07-29 • Elsevier BV • ISSN: 0148-2963

Abstract

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Subjects & Keywords

# AI in Service Interactions # Computer Science # Customer Service Quality and Loyalty # Business, Management and Accounting # Impact of AI and Big Data on Business and Society # Decision Sciences

How to Cite this Article

                    Dhruv Grewal, Abhijit Guha, Cinthia Beccacece Satornino, et al. (2021). "Artificial intelligence: The light and the darkness". Journal of Business Research. https://doi.org/10.1016/j.jbusres.2021.07.043                

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Identifiers & Provenance

DOI: https://doi.org/10.1016/j.jbusres.2021.07.043 ↗
OpenAlex: W3189476193 ↗
Primary Index: OPENALEX