Customer experiences in the age of artificial intelligence

Nisreen Ameen; Ali Tarhini; Alexander E. Reppel; Amitabh Anand

doi:10.1016/j.chb.2020.106548

Customer experiences in the age of artificial intelligence

Nisreen Ameen (Royal Holloway University of London) iD Ali Tarhini (Sultan Qaboos University) iD Alexander E. Reppel (Royal Holloway University of London) iD Amitabh Anand (SKEMA Business School) iD

Journal: Computers in Human Behavior • 2020-09-02 • Elsevier BV • ISSN: 0747-5632

Abstract

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Subjects & Keywords

# AI in Service Interactions # Computer Science # Customer Service Quality and Loyalty # Business, Management and Accounting # Technology Adoption and User Behaviour # Decision Sciences

How to Cite this Article

                    Nisreen Ameen, Ali Tarhini, Alexander E. Reppel, et al. (2020). "Customer experiences in the age of artificial intelligence". Computers in Human Behavior. https://doi.org/10.1016/j.chb.2020.106548                

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Open Access

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Identifiers & Provenance

DOI: https://doi.org/10.1016/j.chb.2020.106548 ↗
PMCID: 7463275 ↗
PMID: 32905175 ↗
OpenAlex: W3082622239 ↗
Primary Index: OPENALEX