La comunicazione istituzionale durante la pandemia

Overview & Synopsis

This volume presents the results of a research focusing on the quality of Swiss institutional communication in Italian during the Covid-19 pandemic, with a focus on the Cantons of Ticino and Grisons. After some introductory notes by Ticino's political authorities directly involved in the communication to citizens, the volume is divided into three thematic sections. The first, dedicated to regulatory texts, addresses with two contributions the language of federal and Ticino Covid-19 legislation. The second section focuses on clarity of texts with information purposes (FAQs, press releases, fact sheets), also taking into consideration easy-to-read texts produced by Pro Infirmis. The third section explores, on the one hand, the language of institutional social media in Ticino and Grisons used by authorities during the emergency; on the other hand, it tackles the way the pandemic was reported in newspapers and on television.