Call Center Mathematics
Overview & Synopsis
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it.
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Document Information
| Document Title | Call Center Mathematics |
|---|---|
| Author / Organization | Ger Koole |
| Subject & Discipline | Applied Mathematics, Operations Research (OR), Linear Programming, Optimization, Approximation, etc., Erlang Programming, Computer Programming |
| Categories | Applied Mathematics |
| Publication Year | 2013 |
| ISBN | 978-9082017908 |
| Resource Verification | Verification pending |
| Original Host Website |
FreeComputerBooks.com
(freecomputerbooks.com)
|
| File Format | application/pdf (Portable Document Format) |
| Language | ENGLISH |
| Catalog ID | DOC-38351 |
| Original Source Link | Visit Source Page on freecomputerbooks.com » |
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