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Crawford, Lachlan E. D., Shutler, Paul M. E.

Public reference bibliography and cataloged PDF materials authored or published by Crawford, Lachlan E. D., Shutler, Paul M. E..

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The Challenge of ISO 9000 Certification in Higher Education.

Year: 1998 • Source: eric.ed.gov • External Catalog

Describes requirements for ISO 9000 certification in industry, using a factory example. Shows how requirements might be applied in higher education, with "product" being the actual learning outcome and "customer" anyone ...