Home » Authors » Boxi Yu, Yuzhong Zhang, Zhenfeng Su, Linfu Xi, Yinghan Yao, Shitao Chen, Yang Cao, Liting Lin, Lionel Briand, Emir Muñoz

Boxi Yu, Yuzhong Zhang, Zhenfeng Su, Linfu Xi, Yinghan Yao, Shitao Chen, Yang Cao, Liting Lin, Lionel Briand, Emir Muñoz

Public reference bibliography and cataloged PDF materials authored or published by Boxi Yu, Yuzhong Zhang, Zhenfeng Su, Linfu Xi, Yinghan Yao, Shitao Chen, Yang Cao, Liting Lin, Lionel Briand, Emir Muñoz.

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CXBench: A Benchmark for Process-Compliant LLM Agents in Regulated Customer-Experience Workflows

Year: 2026 • Source: arxiv.org • Listed PDF

Tool-using language agents increasingly perform regulated customer-service workflows, where a correct final state is insufficient: agents must also provide disclosures, obtain consent, and follow required procedures. Exi...