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Showing 4 of 4 academic articles

Assessing the importance of spectators to soccer clubs in South Africa: A management perspective

Victor S. Mogajane, Engelina du Plessis, Elmarie Slabbert • Acta Commercii (2019)

Orientation: This study investigates and analyses the perceptions of soccer club managers based on spectators’ loyalty factors, values and challenges concerning soccer clubs in South Africa. Research purpose: These results could assist man...

DOAJ Open Access (DOAJ) DOI: 10.4102/ac.v19i1.633

Can restaurants achieve customer retention through CSR?

Mohammedsadegh Omidvar, Anisah Deen • Journal of Applied Sciences in Travel and Hospitality (2024)

The objective of this study is to establish a comprehensive framework that combines the four dimensions of Corporate Social Responsibility (CSR) (Economic, Legal, Ethical, and Philanthropic Responsibility) with Environmental Responsibility....

DOAJ Open Access (DOAJ) DOI: 10.31940/jasth.v7i1.1-16

Analysis of Customer Churn Classification for Sinarmas Syariah Lhokseumawe Insurance Services Using Deep Learning Tabnet and Explainable AI

Syarifah Muliana, Taufiq Taufiq, Munirul Ula • Journal of Applied Informatics and Computing (2026)

Customer churn is a major challenge in the insurance industry because it directly affects customer retention, business sustainability, and company profitability. Early identification of customers at risk of churn is therefore essential for ...

DOAJ Open Access (DOAJ) DOI: 10.30871/jaic.v10i3.12864

Stacking Ensemble Approach for Churn Prediction: Integrating CNN and Machine Learning Models with CatBoost Meta-Learner

Tan Yan Lin, Pang Ying Han, Ooi Shih Yin, Khoh Wee How et al. • Journal of Engineering Technology and Applied Physics (2023)

In the telecom industry, predicting customer churn is crucial for improving customer retention. In literature, the use of single classifiers is predominantly focused. Customer data is complex data due to class imbalance and contain multiple...

DOAJ Open Access (DOAJ) DOI: 10.33093/jetap.2023.5.2.12