Academic Articles & Research Papers

Caregiver perspectives on inpatient service quality at a pediatric hospital in Vietnam: a mixed-method study.

Mapping Customer Relationship Management Research in Higher Education: Trends and Future Directions

Customer relationship management (CRM) has become a critical strategy for higher education institutions (HEIs) to enhance student engagement, institutional efficiency, and digital transformation. Despite its growing adoption, the evolution ...

Patient and Attendant Satisfaction With Services at Medical College Hospital in Bangladesh: A Cross-Sectional Survey

Background Patient satisfaction is a key indicator of healthcare quality, particularly in resource-constrained public health systems. Despite growing evidence on healthcare service quality in Bangladesh, comprehensive assessments incorporat...

Managing Guest as an Asset: a Conceptual Review in the Context of Accommodation Services

This article discusses the concept of a customer as an asset of business in the accommodation industry. The purpose of this article is to examine the value of guests as a firm asset and to propose a model for managing guests as an asset in ...

An application of choice-based conjoint analysis to measure willingness to pay for casino buffets

Purpose – The purpose of this study is to discover what attributes of casino buffet restaurants are the most important for customers’ willingness to pay (WTP). Design/methodology/approach – Choice-based conjoint analysis was used in this st...

The Effect of Marketing Mix, Brand Image, and Service Quality on Customer Loyalty In Bank BNI Syariah

The objective of research was to find out the effect of marketing mix, brand image, and service quality on customer loyalty in Fatmawati Branch of Bank BNI Syariah. Data employed in this research was primary one; data collection was carried...

An Integrated Decision Support Model for Evaluating Public Transport Quality

Big cities suffer from serious complex problems such as air pollution, congestion, and traffic accidents. Developing public transport quality in such cities is considered an efficient remedy to obviate these critical issues. This paper aims...

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Perbankan Syariah

Increasing customer satisfaction is a demand that must be implemented, because by increasing customer satisfaction then the existence of Islamic banking can be maintained. Although the level of competition sharia financial institutions are ...

Exploring Practical Paths for the "Last Mile" of Public Digital Cultural Services: An Investigation Based on the Construction of the National Public Culture Cloud Platform

[Purpose/Significance] The delivery of public cultural services at the grassroots level is a key issue in developing China's modern public cultural service system. Although digital technology has created new possibilities for wider access t...

On-demand restaurant meal delivery with synchronized multi-orders

On-demand restaurant meal delivery platforms, such as DoorDash and Meituan, have recently introduced a multi-order delivery service: Customers may combine delivery requests from different restaurants in a single multi-order with the service...

Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency

Purpose – Corporate travel represents a significant source of revenue for the tourism industry. Therefore, the quality of service is essential for maintaining and expanding corporate cliental bases. Despite the importance, the extant litera...

Operational Labor Shortages and Authentic Hospitality: Evidence from Greek Hotels

Operational labor shortages have become a pressing challenge for hospitality organizations, especially in highly seasonal tourism destinations such as Greece, where service experiences are deeply tied to cultural identity and authentic hosp...

Preferences for and drivers of adult vaccination clinic site selection: A cross-sectional study in 30 provinces in China

Focusing on vaccines available to adults and not in the immunization schedule, this study investigates the preferences and factors influencing adults in selecting vaccination clinic locations. It aims to provide strategic insights for boost...

A systematic review of the impact of master's-educated nurses on inpatient care

Aim: Review the impact of master's-educated nurses on inpatient care in different healthcare systems and specialties. Background: Improved healthcare service quality and efficiency are needed due to a number of factors, including an aging p...

Rapid review of the ideal clinic realisation and maintenance programme among primary healthcare providers in the Gauteng Province, South Africa

Background The ideal clinic realisation and maintenance (ICRM) programme in South Africa aims to elevate primary healthcare clinic (PHC) service quality in preparation for the National Health Insurance rollout. This study investigated ICRM ...

Impact of Covid-19 Pandemic on Tourist Behavior: A Case Study on South Moravia

The Covid-19 pandemic has undoubtedly influenced tourism and has led to a change in the consumer behaviour of tourists. The purpose of the study was to find out how the profile of the visitor of the rural area had changed in the context of ...

Minimizing churn in distributed systems

A pervasive requirement of distributed systems is to deal with churn-change in the set of participating nodes due to joins, graceful leaves, and failures. A high churn rate can increase costs or decrease service quality. This paper studies ...