Academic Articles & Research Papers

Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency

Purpose – Corporate travel represents a significant source of revenue for the tourism industry. Therefore, the quality of service is essential for maintaining and expanding corporate cliental bases. Despite the importance, the extant litera...

A preliminary study on productivity investments in tourism security of a multi-islands province: Community perspectives for holiday destination holistic strategy for Community-Based Tourism model of Romblon, the Philippines

Community-Based Tourism is seen for having a huge impact on rural communities in the Philippines and many countries. It is generally known for its pro-poor implications that deliver socio-cultural, ecological, and economic benefits to steer...

Sexual harassment as perceived and experienced by male and female restaurant employees

The purpose of this study was to gain knowledge about sexual harassment as perceived and experienced by male and female restaurant employees. The research was carried out by using an online survey and five interviews. The 137 participants o...

Exploring resilience among hospital workers: a Bayesian approach

Background and importanceHealthcare professionals face significant workloads, as their roles are among the most demanding and stressful. Resilience serves as a crucial factor in helping them cope with the challenges encountered in their wor...

Fostering Advocacy Behavior of Employees: A Corporate Social Responsibility Perspective From the Hospitality Sector

Considering the stiff competitiveness situation in every sector, promoting the advocacy behavior of employees is of seminal importance for an organization. With this regard, the hospitality sector has no exceptions, however, a review of the...

SLOW FOOD AND TOURISM DEVELOPMENT: A CASE STUDY OF SLOW FOOD TOURISM IN UTTARAKHAND, INDIA

Slow food has emerged as an unexplored contributor to promotion of local tourism. The objective of the present study is three-fold; to identify the various slow food being served in Uttarakhand, to recognize scope of development of slow foo...

Editorial

Academic research represents a milestone in the practice of quality higher education.  Academics that consistently conduct and publish research in specialized disciplines develop leadership in their particular areas and nurture with new kno...

Exploring Pattaya’s tourism DNA: a mixed-method approach for revisit intention

This study investigates the structural and symbolic foundations of Pattaya’s tourism identity using a mixed-methods approach that integrates thematic qualitative analysis with Partial Least Squares Structural Equation Modeling (PLS-SEM). It...

Lives of the Lonely: How Collaborative Consumption Services Can Alleviate Social Isolation

Strategic Crisis Management Across Pre-, During-, and Post-Crisis Phases: Strategic Insights from Jakarta’s Five-Star Hotels

Crisis management has become a critical strategic concern in hospitality, particularly following the COVID-19 pandemic, which exposed limitations in conventional approaches to preparedness, response, and recovery. Although existing hospital...

METHODOLOGICAL AND PRACTICAL ADVANTAGES OF PLSSEM IN MANAGEMENT RESEARCH: THE CASE OF RAKIJA

Structural equation modeling (SEM) is widely applied inconsumer behavior research; however, the methodologicalchoice between covariance-based SEM (CB-SEM) andpartial least squares SEM (PLS-SEM) remains contestedin applied research contexts....

Achieving corporate sustainability performance: The influence of corporate ethical value, and leader-member exchange on employee behaviors and organizational performance

Abstract This study investigated how corporate sustainability performance can be attained through the interface of corporate ethical values and leader-member exchange, and how employees’ positive and negative behaviors can influence these r...

TOURISTS’ PERCEPTION OF ECOTOURISM DEVELOPMENT IN LAGOS NIGERIA: THE CASE OF LEKKI CONSERVATION CENTRE

This study examined tourists’ perception of ecotourism services in Lagos, Nigeria, with the specificity of the Lekki Conservation Centre. Specific objectives were to identify the elements of tourists’ demand concerning destination loyalty i...

Analysis of Economic Growth and Tourism Potential in Tanjung Lesung, Panimbang, Banten as a Creative Economy Destination

Tanjung Lesung, located in Pandeglang Regency, Banten, has been designated as a Special Economic Zone (SEZ) for Tourism with the aim of encouraging regional economic growth and improving community welfare. This study analyzes the impact of ...

Can restaurants achieve customer retention through CSR?

The objective of this study is to establish a comprehensive framework that combines the four dimensions of Corporate Social Responsibility (CSR) (Economic, Legal, Ethical, and Philanthropic Responsibility) with Environmental Responsibility....

A Graph Neural Networks-Based Learning Framework With Hyperbolic Embedding for Personalized Tag Recommendation

Learning high-quality representations of users, items, and tags from historical interactive data is crucial for personalized tag recommendation (PTR) systems. Currently, most PTR models are committed to learning representations from first-o...

Editorial

Revenue Management Strategies in the Hotel Industry during a Crisis

Strongly hit by the pandemic crisis, the hotel industry needs a comeback. After a long period of pandemic, hoteliers are forced to identify new ways to reinvent their business. Many hotels were put up against the wall, taking into account...

THE IMPACT OF LEARNING ORGANIZATION PRINCIPLES IN ENHANCING ORGANIZATIONAL PERFORMANCE AND QUALITY

This study investigates the impact of learning organization principles on the performance and quality of business operations within organizations in Bosnia and Herzegovina. The research aims to identify key principles of learning organizati...

The Role of Ethical Leadership in Psychological Capital and Job Satisfaction of Immigrant Workers: Evidence From the Hotel Industry of Cyprus

The goal of this research is to figure out the moderating act of ethical leadership on the effects of job satisfaction and psychological capital of employees. The Hotel industry in Northern Cyprus has been preferred with this respect. The s...